SHIFT LEAD POSITION

"A leader is one who knows the way, goes the way, and shows the way." – John C. Maxwell

JOB DESCRIPTION

At Lea Lana’s Bananas, we spread happiness one banana at a time! Our mission is to create memorable experiences filled with warmth, joy, and delicious desserts. This magic happens thanks to our amazing Banana Squad, and our shift leads are the driving force behind it all. They foster a caring environment for their teammates, prioritize teamwork, and ensure we treat our team with the same kindness and respect we show our guests.

As a Banana Squad Shift Lead, you'll embody our core values and inspire your team to do the same. You'll be responsible for creating a warm and inviting atmosphere, ensuring your team always welcomes our guests with open arms. You'll empower your teammates to create memorable moments through excellent customer service, working alongside a team of friends.

Our shift leads equip team members with all the tools and training they need to succeed, so previous leadership or supervisory experience is required. You'll make a great shift lead if:

  • You are Happy, Positive & Friendly
  • You are a problem solver
  • You love working on a team and leading by example
  • You love serving customers
  • You believe in providing the best customer service and product while influencing others to do the same
  • You hold yourself to high standards and can hold your teammates accountable to the same standards
  • You have a friendly and positive personality and can work well with a diverse range of people
  • You are flexible and able to adapt to change
  • You are clean and organized
  • You are confident and can delegate tasks to others to ensure an equal distribution of responsibilities
  • You can work in a fast-paced environment and maintain your composure
  • You are continually looking for ways to improve, while also seeking out possible development opportunities for your peers
  • You value the role of communication between management, shift leads, and team members
  • You are confident delivering feedback to others and coaching where necessary

Job Requirements

  • 2+ Years of Customer Service experience 
  • Ability to consistently converse with our guests and team in a warm and charismatic way
  • Ability to stand and walk for long periods
  • Ability to lift up to 40 pounds
  • Ability to consistently show up to work on time and work the scheduled shifts
  • Ability to understand and enforce store policies
  • Ability to acquire a food handler’s card prior to starting with the company
  • Ability to adhere to food safety practices and procedures
  • Ability to carry out inventory processes where applicable
  • Ability to actively sample throughout all day parts
  • Ability to handle customer complaints with grace and win them back

Join our Banana Squad as a Shift Lead and help us spread happiness every day!

I MEET THE SHIFT LEAD REQUIREMENTS & I WOULD LIKE TO APPLY.